Business Solutions EagleACD Express

Limousine and Taxi

example 1:

A priority listing can be set to your call flow. For reservations priority #1 can be assigned so that no new prospect is made to wait. If all the agents are busy, instead of directing the call to the voice mail, you can log in as an agent, send the call in queue or even direct the call to home based agent or cell phone.

example 2:

Customer Calls are routed according to the requirements of the customers, priority #2 the status of the Limo en-route for service, #3 billing inquires or #4 customer service. Calls are assigned to agents based on the skill set.

Best of all, your EagleACD Express system can grow with your business needs.

Legal

Your Law firm invests heavily into advertising; hence it cannot afford to lose any potential customers calls. A priority call flow can be set in place to maximize inbound calls, such as prompt #1 for new customers injury hotline, prompt #2 for making inquiries, prompt #3 for the client to speak to specific lawyer or a specific department i.e. administration or accounts.

Best of all, your EagleACD Express system can grow with your business needs.

Real Estate

example 1:

Call flow can be designed to direct client calls to the appropriate agent handling a particular property or perhaps client may leave voice mail messages for an agent that may not be on the to receive calls. The call or the voice message can be forwarded to cell phone using the forward function.

example 2:

As realty you might get a new condo project on which you are receiving numerous phone calls. Problem you might have is that you have enough inbound calls and phone lines but no desk space for agents. In this case you can have agents work from home or cell phones to accept the prospective buyers phone calls. You can even have separate phone numbers for each project or extension where callers may request information by pressing #1 while they can press #2 to talk to agents. When caller presses #2 they can go in to a call queue if no agent is available or you can have the call go into a voice mail. You can have several hundred extensions off your main line so that agents can be working from home or cell phones.

Best of all, your EagleACD Express system can grow with your business needs.

Night Club

example 1:

Greet callers on all lines with a scheduled auto attendant message that you record. Forward calls if you're away, to your cell phone or pager. Store messages in password-protected voice mailboxes. Queue multiple callers. Assigning numbers can set priorities. For an immediate response press #1, for other inquiries such as press #2 directions, bands performing press #3, the specials or hours of operations #4.

example 2:

If your nightclub is running an exclusive or VIP event, you can dedicate a special prompt on your phone line to accept calls for the exclusive event.

Best of all, your EagleACD Express system can grow with your business needs.

Restaurant Reservations

For instance, your restaurant has a heavy volume of traffic and you do not want to disappoint any patrons. When patrons call in, they can speak to an agent immediate by pressing #1, #2 for making a reservation, # 3 for directions and #4 for hours of operation.

For customer complaints, you can even assign a supervisors cell phones to accept calls.

Best of all, your EagleACD Express system can grow with your business needs.

Mortgage Company

example 1:

Your Mortgage Company is running a special interest rate promotion for a limited time and you want to capture as many new clients as possible. Your call flow can be designed accept new customer calls as top priority. When a new customer calls, they press #1 to speak to an agent immediately, if all agents are busy, the calls can automatically go to home agents or their cell phone. If all lines are busy, calls go into a queue for first available agent or a voice mail, which is then sent as an email attachment as well.

example 2:

Existing clients can access information via press #2 speak to an agent in regards to their account. Customers calling in to check the status of their application press #3 to find out they’re current standing.

Best of all, your EagleACD Express system can grow with your business needs.

Radio talk shows

example 1:

A hot debate is carrying on your Radio show and you want mass participation from your callers and do not want lose any of your listeners view, if your call queue is full then calls can be directed to your remote or home agents. Calls can also be routed to your cell phones for additional coverage.

example 2:

If your show is running a drive for donations, home agents can start receiving call on dedicated lines or cell phones. For instance, if you assign priorities i.e. for immediate donations, press #1, for general inquiries press #2.

Best of all, your EagleACD Express system can grow with your business needs.

Support Call Centers

Your support call center is set up accept calls during an emergency. All agents are logged in and accepting calls, but you inbound call volume is still heavy and you’re unable to co-op with your existing agents. It is at this point that calls can be routed to your remote or home agents, so that they can start accepting calls on their home phones or if they are on the road, they can receive calls on their cell phones. In addition, you can set priorities so that when you receive calls, an automated prompt can direct your call in the right direction. For instance, for emergency press #1 for general assistance press #2, press #3 for donations or press #4 for a general voice mail box.

Best of all, your EagleACD Express system can grow with your business needs.