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Empower your home agents with Artificial Intelligence

EagleACD is the software as a solution (SaaS) in the cloud. All of our products are based on open-source to achieve the goals to service our customers.

Voice

Integrate omni channel communications platform to integrate all of your customer interactions.

Eagle AIVA

AIVA is designed to help you automate your processes with virtual agents

Remote Work Solutions

Set up remote work solution and enable your team to attend calls from anywhere.

About Us

We have revamped and reengineered our services to meet fully automated speech recognition, SMS, Social media and work from home agents. Our ACD (Agent Call/Cloud Distribution) model allows our customers to route any media to any agent in any desired manner. We have powered our inbound services to meet challenging demands you face in todays’ pandemic world. From simple inbound voice, video, SMS to social media messaging we got you covered.

About eagleacd

Eagle Cloud Contact Center &

Remote Work Solutions Features

Call Routing & Queuing

Route calls based on skill, time, sequence, volume, and calls that require monitoring.

Web/Softphone

Your agents instant access to work from anywhere they have access to the internet.

Conversation IVR

NLU platform that can be trained by our professional services team of AI expert

Speech Recognition

Calls with speech enablement whereby customer can speak directly to the IVR

Chatbot Integration

Our AI Bot will be able to chat with your clients to identify their needs

CRM Integration

Our open-sourced software work with many popular CRM systems.

SMS Integration

Quickly and efficiently send your clients messages on updates to their tickets

Ticketing Systems

Issue tickets right as soon as the call comes in with our rapid ticketing system

Call Recording

Calls can be recorded to help with training, monitor customer interactions and more

Social Media

Connect with your customers directly via WebChat & WhatsApp, Telegram, etc…

Let us manage your next inbound media! Contact [email protected]

Solutions

EagleACD is the software as a solution (SaaS) in the cloud. All of our products are based on

open-source to achieve the goals to service our customers.

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Healthcare

Our platform can help with verifying patient data so that your agents can focus on helping them with their needs.

eagleacd Pharmaceutical solution
Pharmaceutical

Our software will help your pharmaceutical operation flourish with the assistance of our advanced platform

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Financial

Whether you’re a large insurance company or an investment firm, your clients and employees will appreciate our all-in-one contact center

eagleacd real estate
Real Estate

With a vast network of agents and departments, being interconnected with a powerful contact center

eagle acd art and music solution
Art & Music

we can help you connect your vast network and streamline the way you communicate across all channels.

Education

A direct contact number that will route calls to the appropriate educational departments and instructors


Submit this form and we’ll be in touch with you as soon as possible.

Email

Address

142 E, 39th Street, NY, NY 10016







    Our ever-growing client base includes businesses within

    healthcare, pharmaceutical, financial, real estate, art, music, and education.


    If you would like to know how our Omni Channel Contact Center can help your business, reach out to our sales team member to discuss the different ways we can work with you to streamline your communications channels.