Voice
Integrate omni channel communications platform to integrate all of your customer interactions.
Cloud Contact Center
Enable a seamless customer experience to streamline all channel communications over the cloud to gain insight into your agent’s interactions.
Agent Insights
Track, record and manage interactions between your agents and customers to gain a deeper understanding of your agent’s performance.
Manage from Anywhere
Have your agents work from anywhere with any device to interact with your customers.
Low Cost:
With cloud enabled contact center you eliminate CapEx and pay a low monthly fee for the number of agents on demand. You can manage the highs and lows of agent usage and pay only for the time your agent spends online or number of agents you need for any given month. With our low minimums, you can sign up from 2 to 2000 agents as you need.
Enhance CX
Manage incoming calls via speech enabled IVR to enhance your caller experience. Based on your needs, you can provide either full service fulfillment or send the caller to agent on demand.
Call Routing & Queuing
Many different operational segments and departments like yours have different teams and service staff that specialize in their respective areas. With our call routing capabilities, we can route calls based on skill, time, sequence, volume, and calls that require monitoring. Additionally, we can place calls in a queue based on priority and wait time. Our call routing system ensures every customer gets access to your team of agents even during the busiest times.Organizations that have utilized our call routing technology have seen a significant increase in profitability. Call centers and agents, including those work from home can be managed from a single location while being distributed worldwide. Routing preference can be organized by time of day, skill, location, and more.
Web/Softphone
Our Web/softphone gives your agents instant access to work from anywhere they have access to the internet. Your customers and clients can get the service they deserve regardless of their georgraphic location with entirely remote work from home capabilities.
Softphone users get to enjoy all the same functionality of a desk phone, but instead, it is conveniently built into the agent’s computer or mobile device. Having one-click access to features such as forwarding, hold, conference, and voicemail has increased productivity and customer satisfaction.
Conversation IVR
Conversation IVR is a natural language understanding (NLU) platform that can be trained by our professional services team of AI experts to understand and respond to customer inquiries via interactive virtual agent by utilizing the latest state-of-the-art technology.
The advanced technology will be able to determine their issue and help them solve the problems by responding quickly and accurately through a voice bot agent.
Customers will be delighted at the ease of use and the voice capabilities of our Conversational IVR system. With lifelike sounds such as keyboard typing and a friendly voice, customers will be put at ease while conversing with Artificial Intelligence driven agent. Things like making a payment, finding out a balance, transaction history, and account status can all be obtained by chatting with our AI Agent.
With increased demand and quick resolutions, your agents can spend less time trying to figure out the issue and more time finding solutions. Customers will come to prefer this easy-to-use method that will reduce overall costs, provide a better user experience, and keep customers confident that they will be directed to the right agent.
Speech Recognition
Speech recognition is also known as automatic speech recognition (ASR), is capability that enables a program to process human voice into written format. Speech recognition interfaces are voice dialing, call routing or search by keywords.Using advanced speech recognition, callers will use their voice to communicate and quickly and seamlessly be routed to their assigned agent.
Speech recognition is a security measure that will lead your company into the future. Along with verifying your customer’s name, address, and account number, users will appreciate the additional effort to safeguard their personal information.
Chatbot Integration (AI Bot)
Since most chats can be answered quickly with standardized information, our AI Bot will be able to chat with your clients to identify their needs and determine if they need to speak to a representative or need something as simple as your mailing address to send in payment. Our Chatbot can learn different commands and increases accuracy as it continues to learn with each interaction it has. Your agents can now focus on handling complex matters while the AI Bot does the rest.
CRM Addons
Our open-sourced software works with many popular CRM systems. This ensures that you can utilize our platform on the backend with little to no operational interruption to your existing processes and workflows. We can connect to your existing URL based CRM systems or pull data into the URLs for easy access to your agents. You can add popular CRMs such as, SalesForce, Zoho, or any other CRM via URL
Our clients appreciate how seamlessly our software can integrate into their current infrastructure. This allows for better call monitoring, deep analytics, and better overall training capabilities.
SMS Integration
Texting and SMS messaging has quickly become a preferred method of communication. Now you can quickly and efficiently send your clients messages on updates to their tickets, status information about their account, or even contact your network of vendors.A simple text message can be the difference between getting directly in front of your customers to make the next sale. With the world taking more preference to mobile computing, integrating our SMS technology will help you differentiate your business from the competition while taking your communication into the future.
Ticketing Systems
Your agent will be able to efficiently issue tickets right as soon as the call comes in with our rapid ticketing system. Like the rest of our open-source software, this system easily integrates with most CRMs and allows customizations and further integrations that give the customer access to the status of each ticket through a designated URL.
Internal ticketing systems can be utilized on an organization-wide basis to provide a seamless customer experience. IT can collaborate with marketing, and management can oversee the entire lifecycle of the ticket from start to finish. This helps keep the ticket moving along through the process, resulting in more satisfied customers.
Call Recording
Training and quality management have never been a more critical aspect of providing good customer service. Calls can be recorded to help with training, monitor customer interactions, or provide legal matter documentation. Our compliant system will alert each caller that they are being recorded before the conversation begins allowing full transparency and acknowledgment by both parties should they proceed.
Businesses who have integrated this feature into their systems have seen a decrease in the time it takes to train employees while ensuring customers are always receiving the best service. Routine monitoring can be automatically set at intervals or at random.
Social Media Communication
Consumers are frequently utilizing social media channels as a preferred method to contact businesses; whether you would like our bot to reply to messages with standardized responses interact with customers on a more in-depth level or improve the level of communication you have with your customers, our social media solution will be the answer you need.
Many consumers prefer to only do business with companies that have a strong and unified social media presence. For the younger generations, this validates a business’s strength and makes potential buyers feel connected to the organization.
Our ever-growing client base includes businesses within
healthcare, pharmaceutical, financial, real estate, art, music, and education.