About Eagle ACD Telecom - EagleIP LLC New York, USA, Spain, India

EagleACD is a service of EagleIP, LLC., headquartered in New York City, NY – with multiple sales centers in the United States, Spain and India. Our products and services are designed to eliminate barriers and the high entry-costs organizations face when deploying new products and services.

Since EagleACD’s introduction in May 2004, it has already experienced explosive growth as a solutions provider for global call centers, our unique approach allows organizations of any size, to offer VOICE ACD, WebCHAT and Email-ACD – over both, a Public Switch Telecommunication Network (PSTN) or a Voice-Over Internet Protocol (VoIP) – at NO-entry cost. Due to the difficult nature of VoIP deployment, EagleACD is positioned to offer services on a global level, while still maintaining servers in the USA. In addition, most of our services can be deployed in a few of days, without any up-front capital costs.

Our management team is comprised of individuals with vast experience and backgrounds in the fields of Information Technology, Telecommunications, Marketing, and Sales. Our Telecom team alone has over 100 years of combined experience in CLEC, Long Distance, Audio, Video, Web-Conferencing, VoIP (MGCP & SIP), Call Centers and ISP Services. These individuals form a multi-faceted leadership team that is unique not only, in the scope of abilities, but also in their innovative thinking.

The Company was founded by Kent Charugundla - a telecommunications entrepreneur. Kent is a veteran of the telecommunications industry, and is also the founder of Eagle Teleconferencing Services, and Eagle Communications.

Scale at your own pace
One of the strongest benefits of EagleACD is in the area of scalability, and our seamless ability to quickly increase or decrease the number of seats. Companies are not fully aware of what the new methods of contact will be: phone calls, web chat, e-mail, VoIP, Video, or voicemail? In this ever-changing era, it is extremely difficult for organizations to allocate the right amount of capital equipment required. With EagleACD, customers pay for the capacity, as they grow and as the need arises.

Call centers may also have capacity needs that vary by season, or in accordance with their marketing promotions. For example, let’s assume that in any given month an organization with 100 agents may only need 25 to have full telephony, internet and messaging contact capabilities, while the remainder have only telephony and messaging capabilities; the next month, its peak season and a sudden Internet promotion by the marketing department may require the company to have 400 agents, all with internet capabilities. As subscribers of EagleACD services, your organization can easily throttle between various capabilities from month to month by requesting more seats on demand and avoid chaos.

Please contact us today to further discuss the vast scalability options available to meet your organization’s specific requirements for today and into the future.

Infrastructure
EagleIP employs a state-of-the-art infrastructure with the use of all industry leading standards. EagleACD represents a significant advancement in contact center services. It’s IP-based infrastructure allows call center agents located anywhere, to interact with voice or internet callers – regardless if the origin is a PSTN or IP network. This unified architecture provides a complete contact center solution in one simple package – including Multi-media ACD, IVR, Predictive Dialing, Internet Collaboration, E-mail Response Management, Call Recording, and CTI-like Integration. With EagleACD’s cutting-edge VoIP contact center service, your contact center can be located anywhere in the world.

EagleACD’s facility utilizes Synchronous Optical Network (SONET) / Synchronous Digital Hierarchy (SDH) connections, with dual-physical entrances for all network connections. Our backup power is supplied with on-site UPS and generators for power backup. We utilize dedicated connections to the PSTN to ensure the highest possible quality and reliability. This engineering, coupled with our Digital Class-4 switching platform provides you and EagleACD, maximum flexibility in routing traffic, and quick recovery from any potential network issues that could arise.

Click on image for larger view: