EagleACD Express PBX ACD for IP PBX, VOIP, PSTN EagleACD Express Systems

EagleACD Express is a service of EagleIP offered worldwide.

EagleACD Express is tailored to serve the Small office home office (SOHO) and Small and Medium businesses (SMB), where all of the upfront capital and management cost is removed from the customer. Our standard service offers a very simple yet has a robust platform with all the redundancies in place. EagleACD Express is a product offered over PSTN or VoIP, as such your agents can be located anywhere in the world and still be a part of your call Queue.

EagleACD Express can switch on your service in a matter of minutes and is cost effective and easy to use.

EagleACD Express offers wide variety of packages to suit your business need. Whether you are a small limo company looking to Queue your calls or an Enterprise level support center with home based agents. Our solution helps reach your goal while remaining cognizant of your budget.

Upon receiving calls from clients, the EAGLE Server answers the call with a proprietary voice i.e. "welcome to Our company" followed by prompts "Please select one of the choices, Press #1 for sales #2 for support #3 for billing etc " Once the customer selects the appropriate option, the call is then routed to the ACD (Automatic Call Distribution) Queue. For example, if customer presses #1, the call is sent to a queue of your 5 agents in the sales. Calls are delivered to the next available agent in the order.

You also have the option to send the calls to voicemail if agents are busy. Voicemails can be delivered either via Wav file attachment or held on the system for pick up.

Please go through the Business solutions and examples, to see of how companies can utilize the EagleACD Express service.

EagleIP provides call origination services over robust IP networks. All our systems and servers are telco grade running in a secure, temperature controlled location backed by UPS and "redundant" or "failsafe"power generators.

Origination services are provided over SIP with full support for g.711, g.723 and g.729 codecs. You may use our numbers and our services for origination of VoIP for area codes 212, 718, 914, 516, 631, 201, 646, 800, 888, 877 and 866 area codes.

There are a very limited number of 212 DID’s available. EagleIP affords its users the most flexible and simply pricing schemes available.
Call your account representative or contact sales@eagleip.com for more information on terms and conditions.

Following are some of the ways our customers are using our VoIP origination services:

Call centers: Overseas call centers that have their own PBX and ACD systemsare in need of activating their USA customers are able to use this service. If a call center signs up a customer in the USA and needs to route the traffic that is necessary is our DID number, and EagleACD does the rest. We will convert the traffic from PSTN to IP on our gateways and route it via proxy servers to your destination via IP. Alternatively we will allow you to have your gateways in our data center so that you can maintain your own quality over your private IP network. We collocation fees are the lowest in the industry.

IPPBX: If you are an IP PBX company and needed flexible pricing for your DID’s we are the answer as we can hand off the inbound DID’s only. You are still at liberty to buy your termination services from other carriers.

We will also allow you to bring in your own 800 carriers to our data center and switch your own traffic and we can provide you the proxy services for your VoIP switching.

We can provide you as little or as much of the service you wish to purchase from us with total flexibility from DID origination, IP-PBX to Hosted ACD services.