10/16/2006 9:23:39 AM
Microsoft Names EagleACD as a Partner in CCF and Communications Sector
NEW YORK- October 11, 2006- EagleACD announced today that Microsoft has named EagleACD as a Partner in Customer Care Framework and Microsoft Communications Sector. Microsoft’s Customer Care Framework (CCF) is a modular XML Web Services architecture for rapid development and deployment of contact center solutions. Since launching its IP hosted call center services more than two years ago, EagleACD has experienced rapid growth, providing services to call centers worldwide. The company has offices in the U.S., U.K., Italy and India. Virtually eliminating the upfront investment expenditures and high on-going maintenance costs associated with on-premise call centers, EagleACD’s hosted service allows organizations of any size to offer voice ACD, Webchat, predictive dialing and email over both a Public Telecom Network and an IP network. "This partnership with Microsoft further validates our Business Model and the great success we’ve experienced in helping call center operators outsource their telecom infrastructure," said Kent Charugundla, founder and CEO of EagleACD. "In fact, EagleACD is the only company to provide true on-demand pricing for on-demand call center services. Our unique ´pay-per-use´ pricing model eliminates preventable overhead expenses with simple, minute usage fees for the applications they use. A growing number of call centers worldwide are seeing the advantages of our hosted services, improving their operations and driving down overall costs." The contact center market is undergoing profound changes in its technology infrastructure as the need to communicate through a variety of customer interaction channels becomes more prevalent. As a result, contact center operators, including telecom service providers and other large enterprises, must find more efficient means to deliver information from an increasingly complex global business environment. The Microsoft Customer Care Framework interoperates with diverse core systems through Web services that seamlessly deliver back-end customer data to customer service agents. The solution provides integration of information through new customer interaction channels: Web chat, instant messaging and e-mail. The added support channels offer contact center operators maximum flexibility to interact with customers without sacrificing service levels. EagleACD is providing all call center infrastructure services ‘on demand’ to a number of CRM enterprises worldwide. EagleACD’s hosted call center services have completely replaced premises based infrastructure, thus significantly reducing investment and operating costs and supporting hundreds of agents, including many who now work remotely. About EagleACD EagleACD is an affiliate of Eagle.Net companies. Eagle.Net companies are in the business of providing technologically advanced solutions on demand at competitive rates to small business, enterprise and service provider customers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a conference call company, EagleIP provides Telco-grade contact center services on a hosted basis. Eagle has been in the service bureau business since 1986 for telecom related products and services. For more information visit: www.eagleacd.com or www.eagle.net

11/16/2005 5:13:21 PM
EagleACD Singled Out For Delivering Solutions That Improve VoIP/IP Telephony
NEW YORK- November 16, 2005 - EagleACD announced today that Technology Marketing Corporation (TMC(r))´s INTERNET TELEPHONY(r) magazine (www.itmag.com) has named EagleACD as a recipient of an INTERNET TELEPHONY Excellence Award for 2005. INTERNET TELEPHONY magazine has been VoIP Authority since 1998(tm). Since launching its IP hosted call center services in May 2004, EagleACD has experienced rapid growth, providing services to call centers worldwide. The company has offices in the U.S., U.K., Spain, Italy and India. Virtually eliminating the upfront investment expenditures and high on-going maintenance costs associated with on-premise call centers, EagleACD´s hosted service allows organizations of any size to offer voice ACD, Webchat, predictive dialing and email over both a Public Telecom Network and an IP network. "This award further validates the great success we´ve experienced in helping call center operators outsource their telecom and data infrastructure without any upfront capital investment or fixed monthly expenses," said Kent Charugundla, founder and CEO of EagleACD. "In fact, EagleACD is the only company to provide true on-demand pricing for on-demand call center services. Our unique ´pay-per-use´ pricing model eliminates preventable overhead expenses with simple, minute usage fees for the applications they use. A growing number of call centers worldwide are seeing the advantages of our hosted services, improving their operations and driving down overall costs." "The editorial staff of INTERNET TELEPHONY magazine is proud to announce the winners of the first-ever INTERNET TELEPHONY Excellence Awards. These companies are as varied as there are products that fit under the IP telephony umbrella. But the one thing that binds them all together is that they all excel at delivering solutions that solve their customers´ needs," indicated Rich Tehrani, Editor-in-Chief of INTERNET TELEPHONY. "The VoIP space is hot these days, and it´s easy to get caught up in the hype associated with such a buzzing marketplace. However, the winners of the first-ever INTERNET TELEPHONY Excellence Award are not merely "me-too" players. EagleACD has proven to the editors of INTERNET TELEPHONY that EagleACD has excelled in the VoIP/IP Telephony industry, and most importantly, its customers are willing to speak up and offer themselves as references," said Greg Galitzine, Editorial Director of INTERNET TELEPHONY. The INTERNET TELEPHONY Excellence Award winners for 2005 will be published in the October issue of INTERNET TELEPHONY magazine. About EagleACD EagleACD is an affiliate of Eagle.Net companies. Eagle.Net companies are in the business of providing technologically advanced solutions on demand at competitive rates to small business, enterprise and service provider customers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a conference call company, EagleIP provides telco-grade contact center services on a hosted basis. Eagle has been in the service bureau business since 1986 for telecom related products and services. For more information visit: www.eagleacd.com or www.eagle.net. About TMC( Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFi Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

9/29/2005 11:57:11 AM
EagleACD Enters UK Market with No-Cost Call Center Offering
EagleACD is entering the United Kingdom with an attractive offer for businesses: hosted call center services at no cost. The service provides full infrastructure support for a company to support in-house or home-based customer care personnel without the high costs of building an on-site call center and without any of the fees typically charged for on-demand services. “As call center infrastructure costs continue to escalate, EagleACD is continuously finding ways to drive them back down with our hosted services that enable full-service, on-demand support for call centers,” said Kent Charugundla, founder and CEO of EagleACD. “The business environment in the United Kingdom allows EagleACD to go a step further by eliminating the fees altogether for our hosted call center services.” There are no hidden fees associated with the no-cost EagleACD service and it is offered to businesses of all sizes, from start-up to large enterprises. In fact, a number of large companies have already expressed strong interest in the no-fee hosted service and several are already in the pilot stage at this time. EagleACD can set up organizations for the service quickly, adding hundreds of agents within hours. “At no cost to your company, our hosted call center infrastructure is a no-brainer,” said Charugundla. “We have eliminated the need to build the in-house call center and offer an attractive solution that is more cost-effective than most outsourcing deals. The services are straight-forward and easy to use, providing tremendous savings while keeping the customer care process in-house where it is often most successful.” EagleACD’s hosted contact center model is a valuable tool for giving small businesses and large enterprises the functional equivalent of a premise-based call center, including full operational and administrative control and access to all real-time and historical reports, without the implementation lead time, the system integration cost, and the capital expense of an in-house system. EagleACD offers full control of call treatment with monitoring and recording of all media for the most effective call center management and quality assurance. EagleACD’s hosted predictive dialing services are not included as part of the no-cost offering, but are available at an additional fee.

7/18/2005 4:34:26 PM
EagleACD Wins Internet Telephony Innovation Award
for its IP Hosted Call Center Services Follows recent “CRM Excellence” Award from Customer Interaction Solutions NEW YORK – July 18, 2005 – EagleACD, a leading provider of IP hosted call center solutions, has earned the 2005 Innovation Award from Internet Telephony – a Technology Marketing Corporation (TMC) publication. TMC Labs recognized EagleACD for its comprehensive hosted call center services, simple and unique ‘pay-per-use’ pricing and global networking capabilities. EagleACD has grown rapidly since launching its ‘On Demand’ call center services just over a year ago. With offices in the U.S, U.K, Spain, Italy and India, EagleACD provides hosted solutions to call centers worldwide that virtually eliminate the upfront investments and high on-going maintenance costs common with on-premise call centers. EagleACD allows organizations of any size to offer voice ACD, Webchat, predictive dialing and email over both a Public Telecom Network and an IP network. Last month, EagleACD’s hosted call center offering earned the “CRM Excellence Award” from Customer Interaction Solutions magazine. “This latest award for innovation, from Internet Telephony, highlights the very unique hosted call center services that EagleACD provides with the industry’s only ‘pay-per-use’ pricing model,” said Kent Charugundla, founder and CEO of EagleACD. “EagleACD eliminates steep overhead expenses and recurring maintenance costs with simple and predictable ‘per-minute’ usage fees for those hosted applications that our customers use globally. In addition to growing industry recognition, such as this award, we are seeing a significant increase in call centers that are successfully taking advantage of our hosted services to drive down costs and improve overall business operations.” “EagleACD deserves this great honor for creating a ground-breaking hosted call center service. I look forward to seeing other innovative solutions from EagleACD as it continues to contribute to the future of the VoIP/IP telephony marketplace,” said Tom Keating, CTO and TMC Labs Editorial Director. The TMC Labs 2005 Innovation Award highlights will be published in the July and August 2005 issues of Internet Telephony magazine. About EagleACD EagleACD is an affiliate of EagleNet companies. EagleNet companies are in the business of providing technologically advanced solutions on demand at competitive rates to small business, enterprise and service provider customers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a conference call company, EagleIP provides telco-grade contact center services on a hosted basis. Eagle has been in the service bureau business since 1986 for telecom related products and services. For more information visit: www.eagleacd.com or www.eagle.net. About TMC® Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

6/29/2005 11:00:21 AM
EagleACD Receives “CRM Excellence” Award
from Customer Interaction Solutions Magazine Hosted call center service recognized for customer-centric approach New York, NY, June 29, 2005 — EagleACD, a leading provider of IP hosted call center solutions, has earned the CRM Excellence Award from Customer Interaction Solutions – a Technology Marketing Corporation (TMC) publication. The editors selected EagleACD for this recognition based on its comprehensive hosted call center services, attractive ‘pay-per-use’ pricing and full global networking capabilities. Since launching its IP hosted call center services in May 2004, EagleACD has experienced rapid growth, providing services to call centers worldwide. The company has offices in the U.S., U.K., Spain, Italy and India. Virtually eliminating the upfront investment expenditures and high on-going maintenance costs associated with on-premise call centers, EagleACD’s hosted service allows organizations of any size to offer voice ACD, Webchat, predictive dialing and email over both a Public Telecom Network and an IP network. “This award further validates the great success we’ve experienced in helping call center operators outsource their telecom and data infrastructure without any upfront capital investment or fixed monthly expenses,” said Kent Charugundla, founder and CEO of EagleACD. “In fact, EagleACD is the only company to provide true on-demand pricing for on-demand call center services. Our unique ‘pay-per-use’ pricing model eliminates preventable overhead expenses with simple, minute usage fees for the applications they use. A growing number of call centers worldwide are seeing the advantages of our hosted services, improving their operations and driving down overall costs.” “Customer Interaction Solutions magazine implemented the CRM Excellence Awards six years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. EagleACD has demonstrated to the editors of Customer Interaction Solutions that their services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset … their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions. The CRM Excellence Award winners for 2005 will be published in the June and July issues of Customer Interaction Solutions magazine. About EagleACD EagleACD is an affiliate of Eagle.Net companies. Eagle.Net companies are in the business of providing technologically advanced solutions on demand at competitive rates to small business, enterprise and service provider customers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a conference call company, EagleIP provides telco-grade contact center services on a hosted basis. Eagle has been in the service bureau business since 1986 for telecom related products and services. For more information visit: www.eagleacd.com or www.eagle.net. About TMC Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFi Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.